Terms and Conditions

Personal Training, Classes, Courses and Workshops.
Terms & Conditions

TÉ Terms of Use
Except as otherwise provided in a written agreement signed by TÉ, these terms of use represent the entire understanding between you and TÉ. These terms and conditions apply to the use of this website, and by accessing this website and/or making a booking or purchase you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website.
If you have any questions relating to these terms and conditions please do not hesitate to contact us.
TÉ reserves the right, at any time, to modify, alter, update, or remove portions of these terms of use or the privacy policy, so please check them from time to time as your continued use of the site signifies your acceptance of any changed terms. If you are dissatisfied with these terms of use or the privacy policy, your sole and exclusive remedy is to discontinue your use of the site.

Disclaimer
TÉ provides the site and its services on an “as-is” basis. TÉ makes no representation or warranties of any kind, express or implied, including and without limitation, those related to: (1) The operation of the site; (2) The information, content, materials, or services included or described therein; and (3) Any application or information submitted to us through the site. To the fullest extent permitted by applicable law, TÉ disclaims all warranties, express or implied (including but not limited to implied warranties of merchantability and fitness for a particular purpose), regarding the site, including without limitation warranties related to the operation of the site, the information, content, materials, and service described therein, and any information or applications submitted through the site. Without limiting the foregoing, TÉ does not warrant that the site or any of its functions will be uninterrupted or error free, or that the site is free of viruses or other harmful components. TÉ does not warrant or make any representations regarding the use of the materials on the site or the services described therein.

Rules for Online Conduct
By using the service, you agree that you will not attempt to undermine the integrity of this web site.

Your right to cancel
The following terms apply to all sessions booked between Monday – Sunday. At least 24 hours’ notice is requested if you need to cancel or change a booking. If less than 24 hours’ notice is given, the late cancellation costs as laid out below will be charged.
Cancellation or changing of session times within 24 hours of your booking will incur a 100% session charge. If you fail to show for the session, you will be charged at full cost. As we are unable to judge reasons for change, cancellation or non-arrival, clients are reminded that no exceptions to the above conditions will be made and that any booking made with the studio (verbal or written) forms a legally binding contract.
How to cancel or change your appointment: Cancellations should be made by calling us on 020 7384 4416. If you are cancelling outside of normal operating hours – you may cancel by emailing us at: info@telondon.com and this should be followed up by telephone during TÉ operating hours.

Gift vouchers
Gift Vouchers are non-refundable and are valid for 6 months from the date of purchase. Vouchers presented after this date will not be accepted. Vouchers may be used for services only at TÉ within standard operating hours. Vouchers cannot be redeemed for cash, sold or transferred. The voucher entitles the persons named to redeem this voucher at TÉ. Please quote the issue number at the time of booking and hand the voucher to the trainer at the start of your session.
Late cancellation and “failure to show” terms as laid out above also apply to gift vouchers, which will be voided at TÉ should you fail to give the required notice.

Our right to cancel
If a trainer is not available to carry out your session(s) through circumstances beyond our control, we reserve the right to transfer the booking to an alternative trainer. In unusual circumstances we may need to cancel your session. In the event that we cannot fulfil your session, we will contact you by telephone – where possible.
Our rights
We reserve the right to:
• Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website
• Change the conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website and/or our services.

Refunds
We do not offer refunds for any completed services. However if you are in any way dissatisfied with any aspect of your experience, please contact us via info@telondon.com. We will try our utmost to resolve any problems.

Your file
You agree to keep your personal record held by TÉ up to date with your full contact details, which will enable us to contact you in the event of any change relating to your training sessions.
Mobile Phones
In the interest of comfort for all our clients, please refrain from using a mobile phone and ensure it is switched off for the full duration of your time at TÉ.

Privacy Policy
We treat all client personal information as confidential.

Payment
All prices are exclusive of VAT (where applicable) at the current rates, and are correct at the time of entering the information onto the system. The total cost is the price as set out on this website.
You confirm that the credit/debit card being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.
TÉ acts as an agent for clients and freelance consultants so therefore all payments are taken under the rules of a disbursement agreement.

Punctuality & Courtesy
As a courtesy to other clients following your training session, late arrivals will result in a reduction of session time.

Copyright
All site design, text, code, graphics, and interfaces (and the selection and arrangements thereof) on the site are the property of TÉ, or their content suppliers, and are protected by UK and other international copyright laws, © 2008 TÉ ALL RIGHTS RESERVED. Prior permission to use, reproduce, or reprint any photograph, illustration, artwork, or other material on the site must be obtained from the copyright owner, regardless of the intended use. Any unauthorized use of the materials appearing on the site is in violation of copyright.

Miscellaneous
If any provision of these Terms of Use shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.
Whilst all care has been taken to ensure accuracy in the preparation of the content on this website, no warranty can be given and interested parties must therefore rely on their own enquiries.